National Consumer Helpline

The Department of Consumer Affairs has revamped, the National Consumer Helpline (NCH) which has emerged as a single point of access to consumers across the country for grievance redressal at pre-litigation stage. Consumers can register their grievances from all over the country in 17 languages through a toll-free number 1915. These grievances can be registered on Integrated Grievance Redressal Mechanism (INGRAM), an omni channel IT enabled central portal, through various channels- WhatsApp (8800001915), SMS (8800001915), e-mail (nch-ca[at]gov[dot]in), NCH app, web portal (consumerhelpline.gov.in), Umang app as per their convenience.
Any aggrieved consumer can register his / her grievance by either calling the toll free number 1800-11-4000 or 1915 and talk to an agent or register himself once in the portal, get an userid and password and lodge his grievance himself attaching necessary documents, if any.